At Fuel Society, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit our website or place an order with us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Fuel Society is a healthy meal preparation and delivery service based in Northern Ireland, delivering freshly prepared meals, salads, oat bowls and juices throughout Belfast, Lisburn and selected surrounding areas.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details provided at the end of this page.

2. Information We Collect

We may collect and process the following information:

• Name
• Postal address
• Delivery address
• Email address
• Telephone number
• Order history
• Payment information (payments are processed securely by our payment provider and we do not store your full payment card details)
• Information submitted through our contact forms
• Marketing preferences where you have chosen to receive updates
• Technical information such as IP address, browser type, device information and website usage through cookies and analytics.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Contact you regarding your order
• Respond to enquiries
• Improve our products and services
• Improve the performance and security of our website
• Send promotional emails or offers where you have provided your consent
• Comply with legal and financial obligations

We will only collect information that is necessary for these purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information because:

• It is necessary to fulfil your order or contract with us.
• It is required to comply with legal obligations.
• It is in our legitimate business interests to improve our services and website.
• You have given us consent to send marketing communications.

You may withdraw your marketing consent at any time.

5. Sharing Your Information

We never sell your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment service providers
• Website hosting providers
• Delivery partners
• IT support providers
• Professional advisers where legally required
• Government or regulatory authorities where required by law

All third parties are required to protect your information appropriately.

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Improve website performance
• Analyse visitor statistics
• Support website functionality

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

7. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing updates, we may occasionally send you information about new products, special offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we take every reasonable precaution, no online transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations, including tax and accounting requirements.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Request restriction of processing.
• Object to certain types of processing.
• Request transfer of your personal information.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to other websites. Once you leave our website, we are not responsible for the privacy practices or content of those external websites.

We encourage you to read their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

Any updates will be published on this page, and the revised version will take effect immediately upon publication.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Fuel Society
15 Lisburn Leisure Park, Lisburn BT28 1LP.
hello@fuelsocietyni.co.uk
07593 710048